Retail Store Manager

Retail Store Manager APPLY NOW

Retail Store
6 Jun 2024
Full time

About Dougies Goodies Bakery:

At Dougies Goodies Bakery, we're all about spreading smiles and doing good through our amazing customer service and delicious treats! From mouthwatering pastries to custom cakes that make every celebration extra special, we're passionate about creating memorable moments for our customers.

Job Description:

This is a new role, and another BIG one as we expand. The right candidate will be overseeing our retail sales in the shop and liaising with our bakers as well as our picking and packing team to ensure we are continually replenishing stock so that our shelves are always well-stocked with delicious goodies . We are looking for the right person who not only puts the customer first, also all those teammates who they will be responsible for. Not only do we want you to oversee the team, we want you to help expand the business, so this role is going to be perfect if you are a commercially minded people person who knows how to build awesome self-sufficient teams. Our new Retail Manager will provide weekly performance updates, as well as developing the sales in store. We will provide you with all the support and resources you need to grow and make you a success in the new role. You’ll need at least 5 years’ experience in a similar role and level, though we may consider someone who’s ready to make the step up.

If you love the cut and thrust of a fast-paced business, but not the normally unsocial retail hours of late nights and weekends, then this is the role for you.

Normal working hours in Dougies are Tue-Sat 8.30am-4.15pm (except Saturday when we close at 3pm). We don’t work Sundays.


  1. Manage all aspects of the shopfront, including customer service, product presentation, and sales transactions.
  2. Train, supervise, and motivate shopfront staff to provide outstanding service and maintain a welcoming atmosphere for customers.
  3. Develop and implement strategies to maximise sales and profitability, including product promotions, up-selling techniques, and customer engagement initiatives in conjunction with our commercial and marketing team.
  4. Ensure the shopfront is well-stocked with fresh baked goods at all times, coordinating with the bakery team to meet customer demand and minimise waste.
  5. Monitor inventory levels, conduct regular stock counts, and place orders for ingredients and supplies as needed to support daily operations.
  6. Maintain a clean, organised, and visually appealing shopfront, adhering to company standards for cleanliness, hygiene, and product display.
  7. Handle customer enquiries, complaints, and special requests in a professional and courteous manner, striving to resolve issues to the satisfaction of all parties involved.
  8. Implement and enforce food safety and sanitation protocols to ensure compliance with health regulations and uphold the highest standards of food quality and safety.
  9. Prepare sales reports, analyse performance metrics, and identify opportunities for improvement to drive business growth and customer satisfaction.


  • Previous experience (preferably 5 years) in retail management, preferably in a bakery or food-related business.
  • Strong leadership, communication, and interpersonal skills, with the ability to effectively manage a diverse team and build positive relationships with customers and colleagues.
  • Passion for our brand and a commitment to delivering an exceptional experience for our customers
  • Proven track record of achieving sales targets and driving revenue growth.
  • Knowledge of food safety regulations and best practices for food handling and sanitation.
  • Excellent organisational and multitasking abilities, with the flexibility to adapt to changing priorities and work under pressure.
  • Proficiency in payment and POS systems as well as other relevant software applications.
  • Ability to work effectively in a fast-paced environment, remaining calm under pressure and maintaining a positive attitude.
  • Flexibility to work a variety of shifts
  • Physical stamina and the ability to stand for extended periods and lift and move bakery supplies and equipment as needed.

Ready to join the Dougies Goodies Bakery family? We can't wait to welcome you aboard! To apply, simply send us your CV and a brief message telling us why you'd be a perfect fit for this role. Let's create some sweet memories together!


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